Terms and Conditions

1. Acceptance of Terms

By creating an account or submitting an application on this platform, you confirm that you are at least 18 years old, are authorised to act on behalf of the business you represent, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use this platform.

2. Services

This platform connects homebuying service providers with consumers navigating the property purchase process. Approved businesses may list their services and receive enquiries from homebuyers. We reserve the right to approve, reject, suspend, or remove any business listing at our sole discretion.

3. User Responsibilities

You are responsible for ensuring that all information you provide is accurate, current, and complete. You agree to maintain the confidentiality of your account credentials and to notify us immediately of any unauthorised use. You must not misuse the platform or engage in any conduct that could harm other users, the platform, or third parties.

4. Privacy and Data

Your use of this platform is subject to our Privacy Policy. By registering, you consent to the collection, storage, and processing of your personal data (including name, address, and email) as described therein. We use Supabase to store account data securely. Your consent timestamp and the version of these Terms you accepted are recorded at registration.

5. Intellectual Property

All content, trademarks, and materials on this platform are owned by or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability shall not exceed the fees paid by you (if any) in the 12 months preceding the claim.

7. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-platform notification. Your continued use of the platform after changes take effect constitutes your acceptance of the revised Terms.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction in which you operate. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

9. Platform as Intermediary

This platform operates as an online intermediary connecting homebuyers and property-service professionals. We are not a party to any service contract formed between users and do not guarantee the quality, safety, or legality of any service offered or delivered. All service agreements are made solely between the consumer and the relevant business.

10. Scope of Disputes

The platform's dispute resolution service is available only where: (a) a conversation has reached “Engaged” or “Completed” status; (b) the dispute is filed within 30 calendar days of the service completion date; and (c) the consumer has first attempted direct resolution through in-app messaging. Disputes not meeting these criteria may be declined at our sole discretion.

11. Complaint Procedure

Users who experience issues with a service provider found through the platform may submit a complaint via the in-app complaint form. The procedure is as follows: (1) the consumer submits a complaint describing the issue; (2) the business is notified and has 72 hours to respond; (3) if the matter is not resolved between the parties, the consumer may escalate the complaint for platform review. We encourage both parties to attempt direct resolution first through in-app messaging.

12. Platform Review and Action

When a complaint is escalated, platform administrators will review the information provided by both parties. Based on this review, we may take platform actions at our sole discretion, including issuing a warning to the business, temporarily suspending the business listing, or permanently removing the business from the platform. Platform review is limited to deciding whether a business has violated our community standards or Terms of use. We do not adjudicate the underlying service dispute between the parties, determine fault or liability, or order financial remedies such as refunds. Any financial or contractual dispute between a consumer and a business must be resolved directly between the parties, through an approved ADR body (see Section 16), or through the courts.

13. No Liability for Service Disputes

All services are contracted directly between consumers and businesses. The platform bears no responsibility for the quality, delivery, pricing, or outcome of any service arranged through the platform. Home1 provides information tools and a connection service — not professional legal, financial, or tax advice. Our complaint review process (Sections 11–12) is limited to platform governance — we do not act as mediator, arbitrator, or guarantor of any transaction. Where permitted by applicable law, our liability arising from use of the platform is limited to fees you have paid us in the 12 months preceding the claim. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

14. False Disputes

Filing a dispute you know, or reasonably ought to know, to be false, fabricated, or materially misleading constitutes a material breach of these Terms. The platform reserves the right to take account action — including suspension or permanent ban — against any user who files a false dispute.

15. Good Faith Participation

Businesses are expected to respond to consumer complaints within 72 hours of notification. Persistent failure to engage with complaints may result in platform action, including suspension or removal of the business listing. Parties must provide accurate information when using the complaint process.

16. External Dispute Resolution (ADR)

If you are dissatisfied with the outcome of our internal dispute process, you may refer the matter to an approved Alternative Dispute Resolution (ADR) body in your jurisdiction. We are committed to engaging with recognised ADR procedures in good faith.

• Ireland: Competition and Consumer Protection Commission (CCPC) — ccpc.ie
• England & Wales: The relevant Trading Standards approved ADR provider for your sector. See gov.uk/consumer-dispute-resolution for the current list of approved bodies.
• Germany: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V. — verbraucher-schlichter.de
• USA: Dispute resolution options vary by state. Consult your state attorney general's office or local consumer protection agency.

We are not obligated to participate in ADR proceedings before a consumer arbitration board, but will inform you if we decide to do so. This information is provided in accordance with EU Directive 2025/2647 on alternative dispute resolution for consumer disputes and applicable UK consumer protection legislation.

17. Data Controller

We are the data controller for all personal data collected through this platform. Processing is carried out in compliance with the General Data Protection Regulation (GDPR), UK GDPR, and applicable local data protection laws. By accepting these Terms you also consent to the data processing activities described in sections 17–21.

18. Data We Collect and Legal Basis

We collect: (a) identity data — name, email address, and business address provided at registration; (b) business profile data — service categories, pricing, coverage area, and business description entered during onboarding; (c) usage data — login activity, enquiries received, chat messages, and transaction records; and (d) consent records — the version and timestamp of these Terms at the point of acceptance.

Legal bases: (i) contract performance — to create and manage your account and deliver the services you have requested; (ii) legitimate interest — fraud prevention, platform security, and aggregated analytics; and (iii) your explicit consent — to display your business profile to consumers and share your contact details when a homebuyer initiates an enquiry.

19. How We Use and Share Your Data

Your business profile (name, services, location, contact details, and reviews) is made available to consumers through the homebuyer app so they can discover your services and contact you. You control your profile content at all times via your dashboard.

Aggregated and anonymised usage data may be used to improve platform recommendations. We do not sell personal data to third parties. We use the following sub-processors, each under a Data Processing Agreement with us: Supabase (database and authentication); Postmark (transactional email); Anthropic (AI-powered features); and Google Places API (address autocomplete). Each processes only the data necessary for their function.

20. Your Rights Under Data Protection Law

You have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request erasure, subject to legal retention obligations; (d) restrict or object to certain processing; (e) receive your data in a portable format; and (f) withdraw consent at any time without affecting prior processing.

To exercise any right, contact us via the platform's support section. We will respond within 30 days. You may also lodge a complaint with your supervisory authority — the Data Protection Commission (Ireland), the ICO (UK), or the relevant Datenschutzbehörde (Germany).

21. Data Retention and Security

Account and profile data is retained while your account is active. On deletion, account data is anonymised within 30 days. Financial records (invoices, transactions) are retained for up to 7 years to meet our legal and audit obligations. We apply encrypted data transmission (TLS), access controls, and row-level database security. You will be notified of any breach posing a high risk to your rights without undue delay.

22. Right of Withdrawal

If you are a consumer (not a business) and have purchased a paid service through this platform, you have the right to withdraw from the contract within 14 calendar days of purchase without giving a reason, where no services have yet been performed. To exercise this right, contact us via the support section of the platform within that period. This right does not apply to services fully performed with your prior express consent, or where applicable law excludes it (e.g., B2B contracts). Nothing in this section limits your statutory rights under applicable consumer protection legislation.

23. Contact

If you have questions about these Terms or how your data is processed, please contact us via the support section of the platform.